Privacy Policy

At True North Acupuncture & Holistic Medicine, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, email address, phone number, date of birth, and payment information.

  • Health Information: Medical history, symptoms, and treatment details provided during consultations (collected in compliance with HIPAA).

  • Technical Information: IP address, browser type, and usage data collected via our website to improve user experience.

  • Communication Records: Emails, appointment requests, or inquiries submitted through our website or other channels.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide personalized health care services, including acupuncture, mental health therapy, and herbal remedies.

  • To schedule and manage your appointments.

  • To process payments securely.

  • To communicate with you about your treatments, appointments, and updates.

  • To improve our services and website functionality.

3. How We Protect Your Information

We employ industry-standard measures to safeguard your information:

  • Encryption: All sensitive data is encrypted during transmission and storage.

  • Access Control: Only authorized personnel have access to your data.

  • HIPAA Compliance: We follow all applicable laws and regulations to protect your health information.

  • Regular Security Audits: Our systems undergo regular reviews to maintain security and privacy.

4. Sharing Your Information

We do not sell or rent your personal information. Your information may only be shared under the following circumstances:

  • With your explicit consent for treatment purposes.

  • With service providers (e.g., payment processors) who comply with strict data protection standards.

  • To comply with legal obligations or court orders.

5. Your Privacy Rights

You have the following rights concerning your personal information:

  • Access: Request access to your personal data.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request the deletion of your data (subject to legal requirements).

  • Opt-Out: Decline marketing communications by contacting us.

To exercise your rights, please email us at [Insert Email Address].

6. Cookies and Tracking

We use cookies and similar tracking technologies on our website to improve user experience. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.